Uncertainty & Complexity

Employer health plans have two goals - keep employees happy and productive. As the workforce changes, the way health plans...

A communication researcher explains how it has gone wrong during the COVID-19 pandemic, and what we can do about it.

During the pandemic, public health officials have seemed to operate on this assumption – that confidence conveys is necessary for...

Healthcare struggles with thinking fast. We like snap decisions when treating diseases. But in the process, we have forgotten that...

In recent weeks, the CDC has struggled with policy reversals and communication errors. Yet its leaders continue to project confidence...

Healthcare is complex. We like simple. So we try to make healthcare simple, which has worked for now, but not...

Much has been said about the resistance to vaccine mandates. But beneath the rhetoric is the core issue - the...

The push for healthcare equity has profoundly changed the way we view healthcare, including how we speak in medical settings....

The pandemic has been characterized by poorly conceived policies and their inevitable reversals - with subsequent public outrage. However, these...

The US Preventive Services Task Force recently changed its guidance on aspirin as a preventative medication, a major policy shift....

First principles thinking attempts to break down complex concepts into its fundamental parts. When we apply this thinking to healthcare,...

Fall has yet to arrive, but already we hear warnings of a combined viral outbreak of influenza and COVID, despite...